CUSTOMER SERVICE TRAINING
Understanding personalities
Everyone likes to be recognized, but depending on your personality type, you want it for different reasons. This popular, interactive workshop helps you identify the personality type of the customer you are serving through their behavior so that you can offer the service they need and expect.
Creating loyalty through 3-minute relationships
People buy from people. It’s natural that there will be difficulty in communicating with certain customers. This innovative workshop teaches you important skills that will assist you as you increase loyalty by developing genuine relationships, even if it’s only during a 3-minute phone call.
Understanding personalities
Everyone likes to be recognized, but depending on your personality type, you want it for different reasons. This popular, interactive workshop helps you identify the personality type of the customer you are serving through their behavior so that you can offer the service they need and expect.
Creating loyalty through 3-minute relationships
People buy from people. It’s natural that there will be difficulty in communicating with certain customers. This innovative workshop teaches you important skills that will assist you as you increase loyalty by developing genuine relationships, even if it’s only during a 3-minute phone call.
Dealing with difficult customers
Everyone encounters difficult customers, and we may have even been in that role ourselves at certain points. Our interactive workshop breaks down several examples of difficult customers into three simple categories. This workshop offers unique solutions to convert even the most challenging customers into loyal advocates.
Service That Cares
The research shows that the primary reason customers leave a place of business is the indifference of the staff working there. This workshop teaches valuable skills that ensure customers feel that their wants and needs are met, even on the busiest days.
BluePrint to 5STAR Service
5STARconcepts has worked with some of the finest 5-Star Hotels and Resorts in the World. This workshop teaches your staff some of the secrets to success as service staff, including how to implement them within your business. Impressing your customers with top notch service is much easier than most realize.
Communicate Specifics
Miscommunication is the primary reason for dissatisfied customers. This powerful workshop teaches your staff valuable skills to ensure that not only are they communicating effectively to customers, but that they also understand what the customer is trying to communicate to them.
RESERVATIONS AND SALES TRAINING
Conversions 101
Double your conversion rate in 60 days with our tried-and-true BluePrint coupled with our powerful secret shopping and coaching system.
CONNECT!
This workshop works with your group sales team to teach them skills that will increase your group sales market, beginning with the creation of a relationship through the closure of a sale.
