Customer service training and sales training is where 5 STAR Concepts really shines.
It is fun and interactive giving employees something to get excited about and providing a real opportunity for change. Our training is by far the most comprehensive in the industry, but what makes us unique is the fact that our training is tailored to each company.
Although many of the principles of customer service remain the same across industries, many industries have very unique needs and need to be handled accordingly.
While most of our training is on-site and face to face, we also offer virtual training sessions as an alternative, such as webinars and e-learning solutions.
THE ORION ADVANTAGE
Orion, 5 STAR concepts powerful on-line coaching tool, is the best in the industry. It allows us to take the secret shopping data, the monitored calls and the surveys and put it into an online coaching system that helps us to assess and manage each interaction. The recorded calls are available for employees to listen to. Even more powerful is that the employees now know that the managers can listen to the calls as well.
We score the interactions based on the criteria that we train the employees in the initial training. The employee can see how well they have done and our coaches provide notes to how well that employee preformed on that specific call so they can do better next time. There is even video training tools built in for the employees to view specific topics to help them improve.
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This short eBook is a collection of some of our most valuable tips and recommendations we provide while working with some of the top hotels worldwide.
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Stephen Lambert -5 STAR Concepts