to your front line
Do you really know what your employees sound like to your potential customers?
Are they providing the service you except and selling the vision you see?
Let us make three complimentary mystery calls so you can truly find out.
We will provide you with a recording of each call along with an online call analysis from one of our expert coaches via ORION, our powerful online coaching tool.
Simply click on this link and provide us with some basic information and we will do the rest.
Call Us Toll Free 800-313-0385
Online Customer Service & Sales Coaching
The Orion Advantage: Orion, 5STAR Concepts powerful on-line coaching tool, is the best in the industry. It allows us to take the secret shopping data, the monitored calls and the surveys gathered by Pyxis and put it into an online coaching system that helps us to assess and manage each interaction. The recorded calls are available for employees to listen to. Even more powerful is that the employees now know that the managers can listen to the calls as well.
We score the interactions based on the criteria that we train the employees in the initial training. The employee can see how well they have done and our coaches provide notes to how well that employee preformed on that specific call so they can do better next time. There is even video training tools built in for the employees to view specific topics to help them improve.
Please enjoy our free gift to you. This valuable eBook is yours free with no obligation.
This short eBook is a collection of some of our most valuable tips and recommendations we provide while working with some of the top hotels worldwide.
We're here to help.
Stephen Lambert -5 STAR Concepts