Create stronger service culture and build loyal relationships with your customers

successful customer service workshopsWe believe whole heartily that great people surround themselves by even greater people. It is a core belief we teach in our leadership retreats and team building workshops. This is the cornerstone of 5 STAR Concepts foundation.

Different people exhibit different strengths. Successful people and successful organizations capitalize on the strengths of each person within their team. Through this capitalization, together, we can do extraordinary things.

Team building refers to a wide range of activities, usually in a business context, for improving team performance. All employees in every position are part of team building and therefore driving your business objectives.

We know how to build a team-oriented environment, where everyone can contribute to the success of your organization. Whether you need to build a strong Executive Team, a functional Service Team or anything in between, our programs are customized to deliver your goals.

By following our Cycle of Learning approach, we focus on processes and experiential learning techniques that create “wow moments” that motivate long-term change.


Get Three Complimentary Mystery Shopper Calls Today!
Mystery Shopping grants you insights to your customer's experience.
5 STAR's Mystery Shopping is a powerful tool that can provide insight on how to train, retrain and coach your team.

10 Surefire Ways to
Make Your Customers
Love You

Please enjoy our free gift to you. This valuable eBook is yours free with no obligation.
This short eBook is a collection of some of our most valuable tips and recommendations we provide while working with some of the top hotels worldwide.
We're here to help.
Stephen Lambert -5 STAR Concepts

5STAR Concepts
473 South River Road , Suite 1-253 St. George, UT 84790
Phone: 800.313.0385 Fax:435.228.3606 Email: