image of customer serivce program We have a single focus at 5 STAR Concepts. We exist to help our clients increase profits. We do this by looking for customer service opportunities that will increase a company’s loyalty base which in turn increases a company’s revenue and reduce customer recovery costs.

Here at 5 STAR Concepts it is important that we are actually having a positive impact on our clients by helping them to increase their revenues. It is very rewarding to see the progress and we greatly enjoy when their share their successes with us. It is not uncommon for a client to double their telephone sales after our training and coaching programs. One hotel client actually doubled their booking conversions within three months. Another client increased their revenues enough in the first thirty days to pay for their training and coaching for an entire year. True success doesn't happen by accident.

With clients from almost every reputable service based industry imaginable, 5 STAR Concepts is helping clients worldwide. This is because we draw from over 100 years of combined experience within this industry and we custom tailor each program to meet the specific needs of each client. Combined with our technology, our ongoing training and coaching along with our tireless commitment to help our clients increase their bottom line it is very clear to see what makes 5 STAR Concepts unique.

You might be asking, will it work for my company? We are proud that a great many of our clients have been exactly where you are right now. They were looking for something to help turn things around and now they actually view our services as an investment; an investment with a real return, not just another item they added to their overhead. Our proven process hinges on these three key elements:


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10 Surefire Ways to
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Stephen Lambert -5 STAR Concepts

5STAR Concepts
473 South River Road , Suite 1-253 St. George, UT 84790
Phone: 800.313.0385 Fax:435.228.3606 Email: